Caroline David

SUMMARY

Human Factors/UX Researcher specializing in software as a medical device (SaMD) and chronic health conditions. Formerly at Tidepool, working to help people with insulin-requiring diabetes to interact with their automated insulin dosing system in an actionable and meaningful way. Brown University, double majored in engineering and human-centered design (UX). Enthusiastic about employing user research towards a more accessible and usable world.  I excel at quantitative and qualitative research and am an excellent writer and persuasive communicator.

WORK EXPERIENCE
Tidepool | Palo Alto, CA (Remote)
2024-2025
  • Human Factors/UX Researcher (Contract): Conducted in-person human factors studies with CGM and insulin pump medical device partners of Tidepool Loop app to reduce user error and mitigate risk. Created screener surveys, guides, protocols, and wrote residual risk and regulatory reports with root cause analysis for simulated use human factors task analysis studies. Ran interviews, card sorts, and concept testing to make automated insulin dosing app safe & usable.
  • Planned and conducted unmoderated card sort research for commercial release of Tidepool Loop app, analyzed quantitative results and presented findings to internal stakeholders with next steps
  • Launched exploratory research for untapped market of PCPs on data visualization platform
  • Moderated RITE-method research sessions interviewing and running usability testing of Tidepool Loop app with people with diabetes, caregivers of pediatric patients, and caregiver-patient dyads.
  • Designed an unmoderated study to test comprehension and information retention for educational onboarding content. Analyzed and tagged transcripts, compared participants’ before-and-after knowledge, and presented findings and design recommendations to the product team.
  • Researched, compiled findings on, and presented best practices for conducting UX research on products using machine learning and artificial intelligence (AI)
Includesign | Providence, RI
2022-2023
  • UX Research and Product Development Intern: user-centered design, developing a version of the LapSnap product for wheelchair users with limited upper limb mobility (LUML)
  • Moderated five structured interviews over Zoom with users with limited upper limb mobility
  • Designed high-fidelity prototypes, moderated follow-up interviews, and validated prototypes
  • Product development: created new business opportunity for customizable LUML LapSnap devices
  • Conducted generative research on assistive grabbing devices and identified user need for improved product. Recruited participants, moderated interviews and competitor usability testing
  • Presented research findings at 2023 Theories in Action conference
  • Designed assistive grabbing device, helping wheelchair users living semi-independently do daily tasks alone, which increases self-sufficiency and improves safety
Alumnae Hall Technical Director | Brown University | Providence, RI
2020-2023
  • Collaborated with Student Activities Office to advocate for student-run dance and theater groups and to provide lighting and sound support for 30+ performances in the Alumnae Hall auditorium
  • Managed equipment inventory and $20k budget for equipment replacements and updates
  • Consolidated user manuals and increased efficiency, leading to a 50% cut in troubleshooting calls
  • Standardized the lighting plot, improving accessibility for new designers and turnover rate
  • Helped to re-establish an advisory board, increasing collaboration between different stakeholders, leading to increased morale, shared vision and improved productivity
  • Mentored, taught, and trained two students to take on technical director responsibilities
EDUCATION
Brown University | Providence, RI | GPA 4.0 | Magna Cum Laude
Graduated May 2023
  • Dual Concentrations: B.A. Human-Centered Design, B.A. Engineering
  • Relevant Coursework:
    • Human-Computer Interaction, UX Research, Business and Technology, Statistics, Ethnography, Human Factors, Cognitive Science, Sociology, Anthropology, Data Science
    • Engineering: Industrial Design, CAD, Computing, Circuits & Signals, Optics, Vibrations
  • Founded and co-designed course ‘User Experience Research’ for School of Engineering
    • Developed curriculum and assignments and recruited guest speakers
    • Co-taught and coordinated course in Spring 2023. Created student evaluation metrics
    • Developed research plan, moderated interviews and surveys, and delivered stakeholder presentation for final project: “Teaching Accessibility in Brown Computer Science”
  • Website Redesign: Workday Payroll Management System
    • Conducted moderated usability tests, analyzed qualitative and quantitative data
    • Proposed redesign would result in faster site navigation and fewer customer service calls
  • App Design Project: “Student Social Life”
    • Ethnographic research: structured interviews, observation, interactive room “inventories”
    • Concept testing: distributed surveys and solicited storyboard feedback
    • App design: created user flow and designed wireframe
  • Honors: Phi Beta Kappa, Tau Beta Pi Engineering Honor Society, Sigma Xi Scientific Research Honor Society, Magna Cum Laude
SKILLS
  • Software: Microsoft Suite, Adobe Creative Cloud, SolidWorks, AutoCAD, Sketchup, Figma
  • Research: Interviewing, surveying, usability testing, quantitative data analysis, card sorting, Qualtrics, Google Forms, Survey Monkey, UserInterviews, Lookback, KardSort, Excel
  • Programming Languages: Python, R, MATLAB
PERSONAL
  • Backpacker and bike-packer, extrovert, lighting designer, artist, hands-on maker, imaginative thinker, workplace fun captain, swimmer

Talk To Us Heading

You can compose a friendly and informative paragraph that encourages visitors to engage with your business.
CTA Button